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TMCOne

What do I do if I need something after hours?

If you are having a life-threatening emergency, call 911. 

If you are having a life-threatening emergency, call 911.

We ask that you contact us during normal business hours for:

  • medication refills - please request refills at least three business days prior to needing your medication
  • requests for test results
  • referrals and prior authorizations
  • appointment scheduling and cancellations
  • non-urgent medical questions

In the evening and on the weekends, we have a provider-on-call for urgent medical symptoms and concerns that should not wait until the next business day. You may reach the provider-on-call by calling your provider’s office; the on-call service will then contact the provider-on-call.

The provider-on-call will speak with you about your urgent concern and recommend next steps. Please know that it’s not always possible for our providers to resolve your medical problem by phone. Recommendations may include seeking medical care after hours, simple steps you take at home for your symptoms or recommending follow up with your primary care provider during business hours.

Because we value comprehensive, safe medical care, we typically do not prescribe medications on call.

Remember that if you are having a life threatening emergency, call 911 or go to the nearest emergency department. TMC is our preferred hospital and emergency department.