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What should I do if my prescription medication needs prior authorization?

Your health insurance may require prior authorization for some medications. This process takes at least three business days for your insurance company to make a determination. Please notify your provider at least five days prior to needing your refill if you have a medication you are worried about your insurance covering.

If you are told that you will need prior authorization on a medication when you arrive to the pharmacy, notify your provider so that we can start the authorization process.  Pharmacies do fax prior authorization paperwork but can be delayed in submission.