Request for Medical Records

Your medical records may be requested from the Health Information Management department, located across from the Gift Shop on the east side of Tucson Medical Center. Hours of operation are Monday through Friday 8 a.m. to 5 p.m., excluding major federal holidays (see below). You can reach HIM at (520) 324-5165.

HIM will be closed the following days in 2015:

  • Memorial Day – May 25
  • Independence Day – July 3
  • Labor Day – Sept. 7
  • Thanksgiving – Nov. 26-27
  • Christmas – Dec. 24-25
  • New Year’s – Dec. 31-Jan. 1, 2016

Please bring photo identification with you. If the records you need are not available electronically, most requests should not take longer than 7 business days. If it has been over 7 days please give us a call. However, factors such as record availability, size of the record and the volume of requests will affect response time.

Tucson Medical Center has partnered with Bactes as the release of information vendor. Bactes has the capabilities for releasing documentation through various modes. If you have questions please contact them at (520) 324-2252.

There may be a charge for the cost of reproduction of medical records billed by TMC or Bactes. To obtain your records, you need to complete a Medical Records Release of Health Information Authorization Form, which is also available at Medical Records.

To request your records by mail, address your request to: 

Tucson Medical Center
HIM/ROI
PO BOX 42195
Tucson AZ 85733-2195

Or fax to: (520) 324-1590

In some cases, additional documentation/media maybe requested. To expedite your request, please contact the following areas for additional documentation/media. 

Radiology -- For films or digital images, please call (520) 324–5000. Authorization and release for information is required.

For billing issues, please call (520) 324-1310.

A top priority is to protect the security and privacy of patient information. All information contained within the patient medical record is considered confidential and is federally protected under the Health Insurance Portability and Accountability Act of 1996, or HIPAA. Medical records shall not be released without the written authorization of the patient, his or her legal representative, a subpoena or court order.